About This Item
The NEW BOOK IS AVAILABLE AS AN E-BOOK! Read the book on your computer screen...print out the pages. You can download the e-book after ordering. There will be a download button at the end of the order process. The e-book is in Adobe Acrobat, easy to read.
101 Lessons for GREAT Call Center Management is an innovative book of simple and stimulating lessons to help management better supervise call center agents and operations. It is written specifically for call center team leaders, supervisors, managers, trainers and executives.
This book of 101 brief yet insightful lessons takes an inventive look at people management and culture development in call centers.
Managers and Supervisors will love the incredibly practical tips on call center management. So easy-to-read, with lesson plans throughout the book to spur imagination.
The buyer may print out any or all pages. It reads just like a real book on the computer screen.
*****AFTER YOU ORDER PLEASE CLICK THE "DOWNLOAD" BUTTON TO DOWNLOAD THE E-BOOK.