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**AFTER YOU ORDER PLEASE CLICK THE "DOWNLOAD" BUTTON TO DOWNLOAD THE WHITEPAPER. THE DOWNLOAD BUTTON IS ON THE LAST PAGE IN THE UPPER RIGHT HAND CORNER.
This whitepaper explore the human engineering of contact centers. How to build people-driven performance and communication platforms from management to on-the-phone performers.
We have focused this whitepaper on 3 very special communication tools all contact center managers should embrace.