About This Item
This MP3 audio podcast provides an overview of the 6 key steps to asking qualifying questions on the telephone.
Enjoy this presentation, delivered by Dan Coen, President of Call Center Today.
Please Remember To Download Your Audio PodCast After Completing The Checkout. The Download Button Will Be Located In The Upper Right Corner On The Last Page After Checkout.
It is very simple to listen to this MP3 audio podcast. Just download, and play on your computer or ITunes account.