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This episode's special focus is about third party call centers. Why organizations would want to hire a third party center to represent their business and handle incoming and outgoing calls for them. And, a review of some of the key benefits, from people development to technology solutions, of third party centers.
You will hear an interview with the featured guest, Randy Harmat, President of Ansafone Communications, with hundreds of seats throughout the U.S. Randy talks about his company as a third party contact center, and he explores the future of the contact center industry.
After that, we will review the EIGHT key elements that a company should consider before outsourcing its business to a third party contact center solution.
Call Center Radio is an on-demand radio show centered on the Call Center world.
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