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This episode's special focus is about CRM, Salesforce.com and the special relationship that both have with Red Sky Solutions.
You will hear an interview with the featured guest, Daryl Garcia, President of Red Sky Solutions. Daryl founded this organization that serves as the bridge between companies and Salesforce.com. Red Sky Solutions is an integrator, building Salesforce.com correctly for their clients.
How does CRM impact contact centers? Does your contact center need to reengineer its CRM? And is SalesForce.com the right choice? Those are some of the topics we will explore in this program.
Call Center Radio is an on-demand radio show. This episode is a 10 minute audio program centered on the Call Center world.
Simply download the program and listen on your computer, IPOD or MP3 player at your convenience.