Call Center Radio Program: Getting The Most From Your Team Leaders

Call Center Radio Program: Getting The Most From Your Team Leaders
Item# Call Center Radio Team Leaders

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This episode's special focus is about developing your team leaders in the call center. How to manage your team leaders to drive performance and improve operations.

You will hear Dan Coen, President of Call Center Today, talk about four key ways to build a better team leader; and some of the experiences Call Center Today has encountered when helping call centers improve its team leaders.

Call Center Radio is an on-demand radio show centered on the Call Center world.

Simply download the program and listen on your computer, IPOD or MP3 player at your convenience.