Call Center Radio: The Onboarding Experience

Call Center Radio: The Onboarding Experience
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This episode's special focus is about on-boarding. The strategies and tactics to mentor new hires and teach them your program and your business.

First, you will hear an interview with the featured guest, Jayme Check, managing partner of Prime Genesis, an on-boarding consultancy. After that, you will receive a quick splash of training ideas related to the new hire and on-boarding process.

Call Center Radio is an on-demand radio show. It is a 20 minute audio program centered on the Call Center world.

Simply download the program and listen on your computer, IPOD or MP3 player at your convenience.