About This Item
This audio podcast provides an overview of two critical elements to managing contact center performance and operations: Management Practices and Culture.
Enjoy this overview, presented by Dan Coen, President of Call Center Today.
Please Remember To Download Your Audio PodCast After Completing The Checkout. The Download Button Will Be Located In The Upper Right Corner On The Last Page After Checkout.
It is very simple to listen to this audio podcast. Just download, and play on your computer or ITunes account.