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**AFTER YOU ORDER PLEASE CLICK THE "DOWNLOAD" BUTTON TO DOWNLOAD THE WHITEPAPER.
THE DOWNLOAD BUTTON IS ON THE LAST PAGE IN THE UPPER RIGHT HAND CORNER.
This whitepaper explores the human engineering of contact centers. How to build people-driven performance and communication platforms from management to on-the-phone performers.
4 Ideas to Help Your Agents Overcome Resistance to Change in Your Call Center is the premise of this whitepaper. How to limit turnover and develop a healthy culture is critical to call center performance.