How to Become a GREAT Call Center Manager--Paperback
About This Item
The BOOK will be available September 2010.
This is the ideal book written directly for call center management.
A must-read for supervisors, team leaders, managers, trainers and executives.
How to Become a GREAT Call Center Manager teaches managers to become GREAT at call center supervision, training, coaching and leadership. Includes strategies, worksheets and custom designed outlines for all levels of call center management.
After every section there is a question to probe readers about their thoughts on call center management. And, throughout the book are worksheets to guide call center management and their development. Plus, the book contains 45 "quick strategies" for call center managers.
Order yours now!
This is the ideal book written directly for call center management.
A must-read for supervisors, team leaders, managers, trainers and executives.
How to Become a GREAT Call Center Manager teaches managers to become GREAT at call center supervision, training, coaching and leadership. Includes strategies, worksheets and custom designed outlines for all levels of call center management.
After every section there is a question to probe readers about their thoughts on call center management. And, throughout the book are worksheets to guide call center management and their development. Plus, the book contains 45 "quick strategies" for call center managers.
Order yours now!
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