Inspiring Call Center Performance
About This Item
The audio book written specifically for call center managers, directors, team leaders, executives and supervisors. A perfect companion for call center managers!
The theme of this audio book studies the "human engineering" of the call center. How a manager operates the call center and drives performance - day in and day out.
The theme of this audio book studies the "human engineering" of the call center. How a manager operates the call center and drives performance - day in and day out.
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