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This e-book takes an inspiring look at a key Call Center Today management program for executives and supervisors.
C.A.L.M. is an inventive methodology for supervising Call Center performance, operations and people.
Download the e-book and use your Adobe Acrobat PDF player to read the book. Best of all, share it with your team members!
Valuable information and compelling ideas in this overview on C.A.L.M....and how to make C.A.L.M. a regular staple in your contact center.