Call Center Today’s outstanding proprietary technology solution powers training for your inbound and outbound call center agents. And, clients are deeply enjoying the rewards of ROI. Want more information? Email us direct at JerryS@CallCenterToday.com.
Now, when your organization does telephone training, for script development, customer service and for sales effectiveness training, you can incorporate inventive technology to help them learn. This is a truly scalable phone role play simulator. Phone training has never been stronger. Role play to drive skills has never been more efficient. It's time to raise the bar on your training, and to ensure that your training truly drives results!
The phone role play simulator serves as customer, and the agents battle the simulator. Best of all, the agents are battling REAL scenarios they will face live on the phone. And they are practicing against the simulator, NOT customers. Every call is recorded, so managers can listen to the calls, grade them, and provide insights to the agents on how they can become better – implementing the skills agents have learned in class and through practice.
For more information, email us, direct at JerryS@CallCenterToday.com